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Castle Hill Nissan Testimonials

What Our Customers Have Been Saying

"My sister and I attended your dealership on Sat 15th Nov and had the pleasure of dealing with Tee (sorry, I'm not sure of the correct spelling). From the outset he was extremely polite and friendly. He genuinely seemed to enjoy his work and his enthusiasm made a pleasant change from the other sales staff we had dealt with at neighbouring dealerships (especially the one who responded to my request for a test drive with 'is there any point?') Tee was knowledgeable and offered us a test drive of the exact model I was looking at without me having to ask. He worked hard to sell the vehicle without being uncomfortably pushy and when I informed him I wasn't likely to purchase until the new year he accepted that and politely asked if I minded if he contacted me in a few weeks.

After attending a number of different dealerships that day, yours stood out due to our experience with Tee. When it comes time to purchase a vehicle I would be happy to speak to Tee again and will certainly keep your dealership in mind."

- Kath

"Before I had my Mazda MX5 serviced at West End Mazda I made a point of meeting the Service Manager, in order to decide if I would be comfortable with who I would be dealing with. After my 2 meetings with Dave Petrone I realised he knew the MX5's inside out & back to front.

Dave personally handled my MX5 major service at an agreed cost & it was a very satisfying experience. Obviously I am very particular regarding who I trust to hand my car over to for its servicing, and that is why I found out where Dave Petrone went to after leaving Mazda. My MX5 has again been serviced under the supervision of Service Manager Dave Petrone at Castle Hill Nissan & I have been pleased to advise Dave how satisfied I am... again."

- Glenn Davis, Criminal Records Release Officer, NSW Police Headquarters

"The best customer service interactions I have ever received. The whole team whether on the phone or face to face were a pleasure to deal with, down to earth, polite and professional. I received updates during the day and was running extremely late due to weather. At no time did I feel as though this was an issue or that someone wasn't going to be there for me.

From my experience, all of the other Nissan dealerships should come to your location for training from your team. I was even able to speak to the principal after hours which tells me that this service is being driven from the top. Banks and hotels could also take a page out of your book. I am referring everyone I know to your dealership for servicing. I hope you see an increase in business. I look forward to seeing you in 9,800 Km's for the next one."

- Andrew Beattie, Relationship Manager, Mortgageport

"I just wanted to tell you how delighted I was by my new car delivery experience. I have purchased a few new cars over the years and mostly I am given the keys and pointed to the “manual in the glovebox”. This type of experience has made me reluctant return to some dealerships.

My experience with this delivery was a total surprise. I was expecting my good pre-sales experience to be somewhat dulled. I think you saw how surprised I was as my new car was presented to me. I was also very pleased with the time you took to explain the new technology to me. This meant that I was able to confidently drive my new car to my appointment without having to think about whether everything had been properly set. I spent the rest of the day with a smile on my face and I realised that I had just been given a new car delivery “experience” and I was delighted.

Lester, you have been an excellent salesman and I will have no hesitation in recommending you. Those close to me will be provided with both your phone number and email contact so that they can have the new car sales experience I have enjoyed. It really does give you a good feeling about the money you have handed over and the new car you are leaving with."

- R. E.