"I just wanted to tell you how delighted I was by my new car delivery experience. I have purchased a few new cars over the years and mostly I am given the keys and pointed to the “manual in the glovebox”. This type of experience has made me reluctant return to some dealerships.
My experience with this delivery was a total surprise. I was expecting my good pre-sales experience to be somewhat dulled. I think you saw how surprised I was as my new car was presented to me. I was also very pleased with the time you took to explain the new technology to me. This meant that I was able to confidently drive my new car to my appointment without having to think about whether everything had been properly set. I spent the rest of the day with a smile on my face and I realised that I had just been given a new car delivery “experience” and I was delighted.
Lester, you have been an excellent salesman and I will have no hesitation in recommending you. Those close to me will be provided with both your phone number and email contact so that they can have the new car sales experience I have enjoyed. It really does give you a good feeling about the money you have handed over and the new car you are leaving with."
- R. E.